Director of Trading Support

By Darren Jer | Mar 19, 2015

About this role

Customer happiness at MarketFactory starts with great technical support analysts.  Be the aaS in Saas!  We’ll teach you trading and finance — you bring general tech savviness and lots of enthusiasm.

Must Haves

  • 5+ yrs experience leading a Level 1 or 2 desk in a real-time technology company
  • Proven track record of recruiting and staffing support teams
  • You’ve been in the trenches and can teach others
  • You like documenting run books, procedure manuals, training and rallying around process
  • Extensive experience managing against performance metrics

Nice to Haves

  • Calm under pressure
  • Financial markets, foreign exchange or trading knowledge

Every day:

  • Fast-paced, casual dress work environment in the heart of London or New York
  • Be our Mission Control: Actively monitor our real-time systems in the dynamic FX market
  • You’ll be crushing issue follow-ups via email, phone calls, meetings and on-site client visits
  • New-hire and ongoing training in technology and FX market structure
  • Participation at client entertainment events
  • Quarterly regional travel with Sales to see clients
  • Annual international travel to the best cities: New York, London, Singapore, etc
  • May require Asia support hour rotation to cover our 24/5 business

Bonus points for previous experience in FX and trading environments.



MarketFactory is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, creed, age, sexual orientation, veteran status, marital status, disability, or any other status protected by applicable law.


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